Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Giftelix LLC
At Giftelix LLC, we want to make your shopping experience as smooth and enjoyable as possible. Here are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us at admin@giftelix.com or call +1 (727) 606-9947.
1. What products do you offer?
We specialize in stylish and high-quality clothing for men and women, including:
- Shirts
- Hoodies & Sweatshirts
- Shorts
- Coats & Jackets
- Straight Leg Jeans
We also offer beautifully crafted picture frames to add a personal touch to your home decor.
2. What are your shipping options?
We offer a variety of shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping is available for faster delivery. Shipping costs and delivery times will be calculated at checkout based on your location.
3. Do you offer international shipping?
Currently, we only ship within the United States. However, we’re working on expanding our services to include international shipping in the near future. Stay tuned!
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns & Exchanges page for more details.
5. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.
6. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support payments through PayPal for added convenience.
7. How do I contact customer support?
Our customer support team is here to help! You can reach us via:
- Email: admin@giftelix.com
- Phone: +1 (727) 606-9947
- Address: 7901 4th St N 7104, St. Petersburg, FL 33702
We aim to respond to all inquiries within 24-48 hours.
8. Do you offer gift wrapping or special packaging?
Yes! We offer gift wrapping and special packaging options for select items. If you’d like to add this service, please leave a note during checkout or contact us directly.
9. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once your order has been processed and shipped, changes may not be possible.
10. Do you have a loyalty or rewards program?
Yes! We love rewarding our loyal customers. Sign up for our newsletter to stay updated on exclusive discounts, promotions, and our upcoming loyalty program.
If you have any other questions, don’t hesitate to reach out. We’re here to make your experience with Giftelix LLC unforgettable!
Giftelix LLC – Your Style, Your Story.