Refund and Return Policy

Refund and Return Policy – Giftelix LLC

At Giftelix LLC, we strive to ensure you’re completely satisfied with every purchase. However, if you’re not happy with your order, we’re here to help with a straightforward and hassle-free return and refund process. Please take a moment to review our policy below.

1. Eligibility for Returns and Refunds

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original condition, and in the original packaging with all tags attached.
  • A receipt or proof of purchase is required for all returns and refunds.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Items that have been worn, washed, or altered.
  • Products without the original packaging or tags.
  • Personalized or custom-made items.

3. How to Initiate a Return

To start a return, follow these simple steps:

  1. Contact Us: Email us at admin@giftelix.com or call +1 (727) 606-9947 to notify us of your return. Please include your order number and reason for the return.
  2. Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  3. Ship Your Return: Send the package to the following address:
    Giftelix LLC
    7901 4th St N 7104
    St. Petersburg, FL 33702

We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.

4. Refund Process

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.
  • Please note that shipping costs are non-refundable.

5. Exchanges

If you’d like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@giftelix.com or +1 (727) 606-9947. We’ll gladly replace the item or issue a full refund, including shipping costs.

7. Questions?

If you have any questions about our Refund and Return Policy, feel free to reach out to us. We’re here to ensure your shopping experience with Giftelix LLC is seamless and enjoyable.

Giftelix LLC – Your Style, Your Satisfaction.